Tour Conditions

• Tours are non-transferable, and cancellation fees will apply.
• In case of illness or injuries, Hakuba Snowshoe is not responsible for any compensation. Participants must be covered by an insurance company.
• Hakuba Snowshoe reserves the right to cancel tours due to inclement weather, events beyond our control, or other unforeseen circumstances. In this case, full refund will be provided.

Liability and Insurance

Hakuba Snowshoe will not be held liable for any accidents before, during, or after tours. Participants are responsible for obtaining appropriate travel, holiday, and recreational insurance.

Cancellation Policy

Cancellation charges will be determined by the timing of cancellation.Please refer to the table for details.

When You Cancel	Fee
Up to 7 days	5,000JPY
7 days – 48 hours before the tour start time	30%
Until 11:00 a.m. the day before	50%
On the day / No-show	100%

Rescheduling policy
(Changing Tour Dates)

Rescheduling requests may incur fees. Please refer to the table for details.

When You Reschedule	Fee
Up to 48 hours before the tour	Free of charge
Until 5:00 p.m. the day before	¥5,000 administration fee (subject to availability)
After 5:00 p.m. the day before	No rescheduling allowed