Tours are non-transferable, and cancellation fees will apply.
In case of illness or injuries, Hakuba Excellence is not responsible for any compensation. Participants must be covered by an insurance company.
Hakuba Excellence reserves the right to cancel tours due to inclement weather, events beyond our control, or other unforeseen circumstances. In this case, full refund will be provided.

Hakuba Excellence will not be held liable for any accidents before, during, or after tours. Participants are responsible for obtaining appropriate travel, holiday, and recreational insurance.

Cancellation charges will be determined by the timing of cancellation.
– Up to 7 days. 5,000JPY fee
– 7 days to 48 hours before the start time. 30% fee
– Until 11am the day before. 50% fee
– On the day / no show. 100%

Rescheduling requests may incur fees.
– Up to 48 hours before the tour. Free of charge
– Until 11am the day before. 5,000JPY
– On the day / no show. No rescheduling allowed